Frequently Asked Questions
Where are your fixtures made?
All of our fixtures are made in the USA. We take pride in working with local fabricators, suppliers, and manufacturers, many of whom are located in the New York area. Our pieces are assembled by hand and shipped from our studio in Mamaroneck, NY.
What are they made of?
Our patented flexible LED lights are made with commercial grade 24V 2835 LEDs (97+ CRI), a flexible diffuser, and a braided exterior. They produce a 360 degree light output and allow for a world of possibilities for installations of all sizes.
Do you do custom work?
For the majority of our fixtures, we are able to customize the overall length, rope style, and finish. Beyond that, we currently limit customization in an effort to focus our full attention and resources on our current and future collections. If you have a customization in mind feel free to reach out and we’d be happy to discuss whether it would be feasible.
Are your fixtures UL listed?
Yes! All of our fixtures are UL listed for indoor use in dry and damp locations.
Are they dimmable?
Absolutely. Each fixture includes a low voltage driver which can be dimmed to 0% with a compatible wall switch. Depending on the specific fixture, drivers can be remotely mounted or located within the ceiling canopy or wall switch. Visit our driver guide for more information.
Where can the fixtures be used?
All indoor locations in dry or damp environments. Currently, the Flush Mount Tracer Loop is the only fixture that can also be used in outdoor environments.
Is there a maximum continuous length for the Tracer Loop?
30ft is the longest rope we can power with a single 96W driver. Pricing for lengths up to 30ft is available on the product page.
I’m interested in Tracer Loops, but I don’t know what lengths I need.
No worries! We’re here to help. Take a look at the curated layouts to see if we’ve already created one that suits your space. If none of those work, feel free to reach out with details about your project—we’d be happy to design a custom layout for you.
What is the wattage/lumens/color temperature?
We offer the following color temperatures: 1800K, 2000K, 2400K, 2700K, 3000K, 3500K, 4200K, and 5000K. Wattage and lumens vary for each of our products. Please refer to the product tearsheets available on our website.
How do the fixtures mount to the ceiling?
There are several options depending on the fixture, but generally speaking, our fixtures include 5" round ceiling canopies that mount to junction boxes or 2.25" round flush mount endcaps that mount directly to the ceiling (no junction boxes needed). All of our fixtures include drivers that need to be wired and mounted remotely by your electrician. Please contact us for more information on the mounting options.
What hardware finishes do you offer and do you have samples?
We offer a wide array of hardware finishes – photos are available on our website and samples are provided upon request on a project-specific basis. Contact us at info@lukelampco.com if you’re interested in receiving finish samples! Please note that the raw brass hardware on this sample are for demonstration purposes only. Our standard hardware is machined from brass and hand finished in one of our standard finish options: satin brass, antique brass, blackened brass, satin copper, satin nickel, or polished nickel.
How do your fixtures install?
Our fixtures are designed to be easily installed by an electrician - we provide the canopy, crossbar, driver, and suspension rod or cables (when needed, depending on the fixture). We also provide instructions to assist with the install and we are always available to speak directly with the electrician or contractor to answer any questions they might have.
Do you offer trade pricing?
Yes we do! You can submit a trade application here. For more information about pricing and discounts on higher volume orders or custom requests, please contact us at quotes@lukelampco.com.
How do I purchase replacement bulbs?
Our integral LEDs are rated for 50,000+ hours. Beyond that, they will gradually become less bright over time. In the event that the LEDs need to be replaced, we will handle the replacement process in our studio. Please review the Terms & Conditions on our website for more information.
I’m having some technical issues with my fixture, who should I contact?
Please reach out to your Account Manager or give us a call at 914-294-2024 ext. 2. We will promptly assist you with diagnosing and resolving the issue!
Where can I see your work?
We would love to host you in our showroom or studio in New York by appointment. You can book a visit in our showroom using this Calendly form. We are also happy to direct you to public spaces in your area to see our work installed. Alternatively, you can always find our most recent work on our social media channels.